Careers

Join a Winning Team at Expressway Toyota

Passionate about the automotive industry? We are too. If you’re looking for a challenge in a high-paced environment, look no further than Expressway Toyota located in Boston, MA. Our diverse culture makes it easy for candidates like you to grow and excel in your career. Located right in the city of Boston, there’s always something going on in our family-oriented dealership.

Build the future of car buying at Expressway Toyota while achieving your personal and professional career goals!

Current Job Openings

Customer Service Representative

Location: Expressway Toyota – Boston, MA
Job Type: Full-time, In-Person Position
Qualified Candidates: Experience is a HUGE PLUS! This Is An On-Site Position with up to $70,000 Earning Potential Based on Experience and Performance! Expressway Toyota has been family owned and operated for over 30 years. We are one of New England’s most prominent Toyota dealerships. Expressway Toyota has been servicing the greater Boston area and contributing to the community for over three decades. We are a solid contributor to the Boston community, sponsoring a variety of local organizations. We proudly serve customers from Dorchester, Roxbury-Mattapan, Milton, South Boston, Quincy, Braintree and beyond. We believe culture makes a difference and we strive to build lasting relationships with our employees, customers, and the community. Expressway Toyota needs to hire a Customer Service Representative to serve as a liaison between Service Advisors and customers to resolve concerns/problems and ensure customer satisfaction. This position will report to the Service and Parts Director, the Service Manager, and the General Sales Manager. Ideal candidates must have Customer Service experience and an empathic character with GREAT People Skills to be able listen to customers concerns and solve their situation. We appreciate our employees and invest in their success! Apply now and join our team!

We offer:

  • Up to $70,000 Earning Potential Based on customer satisfaction scores, and bonuses based on the number of reviews received through various social media platforms.
  • 401(k) with company match
  • Paid vacations and sick days
  • Health and Dental Plan
  • Excellent working conditions with an opportunity to be an integral part of a growing organization.
  • Career advancement

Responsibilities / Duties include but are not limited to the following:

  • Prepare and distribute daily customer satisfaction reports to the other managers
  • Research and close customer satisfaction cases thru Toyota’s platform
  • Run daily survey invitation list.
  • Contact customers, confirm their experience and ask them to fill out reviews and surveys via cell phone or tablet.
  • Resolve any hot alerts within the timeframe Toyota allows.
  • Work with all the managers to head off any potential customer concerns.
  • Interact with the service and sales customer while they are here in the dealership, so they feel welcomed.
  • Manage the cashiers and cover when necessary.
  • Other duties may be assigned

Requirements:

  • Customer Service Representative and automotive dealership experience is HUGE PLUS!
  • Candidates must be empathetic, strong willed and have the ability to navigate adversity
  • In-depth knowledge of customer service principles and practices
  • Excellent customer service, communication, and problem-solving skills
  • A positive attitude, good work ethic, and professional appearance
  • Must be empathic and listen to customer concerns, in order to resolve their situation.
  • High school diploma or equivalent
  • Resume must be uploaded, and online assessment completed for immediate consideration.
  • Must pass pre-employment testing to include background checks, MVR, and drug screen.

Automotive Assistant Service Manager

Location: Expressway Toyota – Boston, MA
Job Type: Full-time
Essential Duties and Responsibilities: $100,000 + per year. Extremely busy service department, where management is committed to helping each Assistant Service Manager reach their maximum earning potential. Four-Day work week, State of the Art Facility. We have a service BDC to handle all service appointment phone calls.
Qualified Candidates: Qualified candidates must have great people and sales skills with the highest attention to detail and customer satisfaction.
Job Requirements: Experience: 1 Year. All inquires held in strict confidence.

Experienced Technicians

Location: Expressway Toyota – Boston, MA
Job Type: Full-Time
Essential Duties and Responsibilities: Are you reliable? Do you have a great work ethic? Do you want a successful Career Path? – Air conditioned shop. Management that works with you. Toyota experience is a plus but not required. Health & Dental Insurance, Company Sponsored 401k Retirement Plan. Competitive Compensation, Flexible Hours.
Job Requirements: Automotive Technician: 5 Years. ASE Certified. Contact us in strict confidence.

Express Service Technicians

Location: Expressway Toyota – Boston, MA
Job Type: Full-Time
Essential Duties and Responsibilities: Participates actively with team servicing of every customer vehicle to ensure fast, expert service. Dedicates work time to providing excellent customer service. Promotes teamwork to deliver times and accurate customer care during all operating hours. Demonstrates a sense of responsive urgency to every customer no matter what service is required. Uses the customer repair order to understand customer service adviser’s and customer service manager’s instructions. Fulfills a customer’s needs the first time, every time. Communicates with Dispatch Manager, Customer Service Adviser, and other Technicians to meet Expressway Toyota’s time standards and to exceed customer requirements. Adheres strictly to Expressway Toyota’s Dress Code standards. Protects customer’s vehicle with floor mats, seat/steering wheel covers and, if necessary, fender covers. Racks vehicle safety following Expressway Toyota’s training. Performs Multi Point Inspection (MPI) visual inspections and communicates with customer service manager and/or customer service adviser within 10 minutes. Maintains Express shop cleanliness and equipment calibration to Expressway Toyota’s standards. Thanks customer, expressing appreciation for the business. Performs miscellaneous duties as assigned.
Job Requirements: Training available. Room for advancement.

BDC Representative / Inside Sales

Location: Expressway Toyota – Boston, MA
Job Type: Full-time
Qualified Candidates: Must have a working knowledge of the Internet as well as an ability to develop the right relationships over the phone and through email. Bilingual a plus, not a must.
Calling all inside sales reps, collection officers, telemarketers and BDC reps! Bored with your job? Feeling unfulfilled? Underpaid? Why not work for a company that respects you, supports you and truly promotes from within!

You have outstanding communication skills, you are a phone ninja, motivated and energetic. Stop wasting that talent! Showcase your talents for a company the recognizes and rewards you!

The Business Development Center (BDC) salesperson is the first person many customers come in contact with when they are seeking out a new or pre-owned vehicle. By both phone and email, the BDC representative will effectively communicate with these consumers and assist them in their buying process.

Toyota is the top-selling auto maker in the world, which means you will be representing a premier brand. Expressway Toyota has outpaced the New England region in sales growth in each of the past 2 years, which means you are getting in at the right time!

This is an extremely busy Internet and phone department, which can mean a fantastic income opportunity for you! This is a fun place to work with plenty of career opportunity.

Apply Online

Sales and Leasing Consultant

Location: Expressway Toyota – Boston, MA
Job Type: Full-time
Qualified Candidates: Seeking leaders in the sales field that want to make a difference
Sell the best product – Toyota! Earn $100,000 a year in a very busy dealership with a state of the art facility, where Management is committed to helping every Sales Associate reach there maximum potential. Atmosphere is one of great respect for our sales team and we operate with high ethical standards and offer excellent benefits.

Bilingual Asian-American Sales Professional

Location: Expressway Toyota – Boston, MA
Job Type: Full-Time
Essential Duties and Responsibilities: In 2018, Expressway Toyota experienced a record year. We are now looking for 3 bilingual sales professionals to help us work with our Asian-American customer base, which is one of the largest in the country. Our sales consultants average 20+ sales per month and that earns them $100,000+ per year. We are the 5th largest Toyota dealer in New England, that’s 5th out of 71 dealerships! We are selling nearly 400 new and used vehicles per month and planning to grow to 500 this year. Join a team that offers you the support and growth to be successful. Excellent benefits and room for advancement.
Job Requirements: A customer service or sales background is preferred but we will train the right candidate! Apply in strict confidence.

Automotive Parts Driver

Location: Expressway Toyota – Boston, MA
Job Type: Full-Time
Essential Duties and Responsibilities: Expressway Toyota Parts Department is looking for a self-motivated, hardworking, detail-oriented person to be our Parts driver. Your duties will include making deliveries to local repair shops as well as picking up parts at other dealers or at the Toyota warehouse. Additional tasks will include restocking inventory daily, as well as keeping the parts department and its inventory neat and tidy.
Job Requirements: A qualified applicant will have a clean driving record, a valid drivers license and must be able to pass a background check, as well as a drug test. The typical work week is Monday through Friday, 8AM-5PM.

Automotive Lot Coordinator

Location: Expressway Toyota – Boston, MA
Job Type: Full-Time
Essential Duties and Responsibilities: Expressway Toyota is a fast-growing dealership located in Dorchester on only two acres of land selling 350+ vehicles per month. We need someone who can assist in the process of stocking in, moving and properly displaying new and used inventory on a compressed site. Good pay, benefits and the opportunity for advancement.
Job Requirements: Do you have a Massachusetts drivers license or certification? Are you willing to undergo a background check, in accordance with local law/regulations? How many years of driving experience do you have? What is the highest level of education you have completed?