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Customer Testimonials
Just bought my lease- process went smoothly and service was friendly. Took a bit longer than I had hoped (in total about 2 hours) as I was told over the phone it would take about an hour, which was the only reason I didn’t leave a perfect review.
They are very friendly and helpful. The dealership knows how to treat it's customers right.
Matt Kertulis was a pleasure to work with when my lease was up and I decided to purchase my vehicle. He made the whole process an enjoyable experience. He handled every detail with courtesy and professionals.
I absolutely love this dealership! The service center is awesome and hassle free! When buying the car, they don’t just tell you what you want to hear to get you in the showroom, they actually honor what they say! I don’t care where you live in the Boston area, North shore, or south shore, this place is worth the trip for exceptional service! They have my business for life and I would recommend them to everyone!
First dealership I came to and made a deal for the truck I was looking for
It's clean. The people there no matter what department they are friendly and courtesy.
Good 👍 but it’s slow maybe because of busy places but everything is very good service
Ellos siempre tratan de ayudarme a entender que es lo que hay que trabajarle a mi vehículo. No importa las mil preguntas que tenga siempre muy atentos y cordiales me siento en familia cuando voy al dealer. Estoy muy agradecida con su trato. Recomiendo que visiten el dealer para que comprueben el buen trato que recibirán
Vladimir and Saurav were great! Saurav helped me find a vehicle that fit my needs and Vladimir was able to clearly explain my pricing options. Thanks again guys!
George and the Service Team provided a great service experience! They checked everything and had my car service completed quickly. Thanks Team!
The staff was respectful and courteous when I brought the car in for an oil change. The waiting time was a lot less than anticipated. When the car was ready, the service manager explained what was done in details. Thank you for the great experience you gave me.
Easy to make an appointment, fast, professional & very informative. Offered a ride home while my truck was being worked on, however they also have an area to sit down & relax while your vehicle is being served. Highly recommend.
The people was very nice. The place was clean and inviting. The price was good.
They were very professional and customer service focused. I would go back and recommend to friends.
Great service - noticed exterior was missing small peice of plastic on drivers side after service was completed and Expressway Toyota ordered the part for me free of charge. Many thanks
To keep it short...Great Customer Service! All the staffs are welcoming and I really like how they approach you when you arrive. Purchased my first car and I am super satisfied with the help that Matthew and Steven offered. I can't thank Matthew enough, guided me through the whole process with great communication and reassuring me that things are going well. He definitely kept me calm and less stress about the whole paperwork process. My car came within a month as told and everything processed in a timely manner. I highly recommend Expressway Toyota to anyone that is ...
The best service Angelo good customer services and super nice person thanks express way dealer
Derek was very knowledgeable and helpful, and I greatly appreciated his multiple follow-up communications throughout the process.
I did not have an appointment, but my schedule was tight as I was leaving town. I brought my car in for regular maintenance unscheduled, and I was greeting well by every member of the service community. They made me feel welcome, took me right away, called Lyft to give me a ride home, and had my car serviced within two hours. I was appreciative of the care of the entire group of service providers, and the service was explained to me quickly and thoroughly.
I've been with Expressway for almost 10 years with 4 cars and they are amazing! The service center to their dealers give the best customer service. Keep up the great work!
They were quick and great customer service. I Would recommend them to friends and family.
I was satisfied with the customer service. They treat you like family make you feel comfortable.
Everyone was very welcome and helpful! Even though I came in for maintenance and realized it was more happening. I wish the manage was able to compromised on customer satisfaction.
The initial salesman wasn't as knowledgeable about the car as we expected, but the finance manager, Vladimir was great, he helped us a lot.
Service is excellent. People In the office are really nice and helpful. Glad to get a car from here.
the waiting times are short, they are very fast and efficient, excellent attention to the public
Great service! Nice place to sit and work while you wait. Also love that they’ll give you a ride to/from home if you’d rather wait there.
The dealer was nice and clean. People help quick and easy going. I felt like at home.
The service manager provided and concise communication regarding the service that would be done to my Tacoma. They were able to complete the work for exactly the cost that was quoted to me and the work was done very quickly. I always appreciate when there are no hidden costs.
Friendly and knowledgeable staff, often quickn sevice and flexible with scheduling a time slot for you.
they are very accommodating and attentive and very professional in their work good explanation good customer service and friendly
There were very friendly and helpful people. Great experience overall. Would recommend this dealership to anyone!
This dealer it’s amazing a recommended my family friends , the customer service is very good and helpful 👍🏻
Friendly and respectful staff throughout the entire facility. Pleasant and efficient service and the waiting area is comfortable. The ding area is great and I will never go anywhere else.
Fast and friendly service everyone was great and professional with a smile which was great service
Everyone was very kind. I love my fav 4 the only thing I wish I got with it were the heated seats I asked for originally. I thought I had to heated seats but I didn't and by the time I realized it was already driven off of the lot. Other than that the customer service is wonderful!
Quick and efficient service. Friendly staff that was happy to answer all of my questions
Best customer service ever very friendly staff and professional. They made it smooth for me and my family
The people here are very friendly, patient and knowledgeable. They also keep every price transparent. Good Toyota dealer in Boston area.
Nathan the sellers guy was good so nice, and excellent, and great at what he does. Nice work Nathan- keep going!
It was very good I like the way tat pira take care off me and they did a really good job
This is the best place to bring your car and do your work on the car more satisfied.
Fast service and very friendly. The place was very clean and even had a small restaurant that had good food.
Expressway Toyota has been my “go to” dealer for all our vehicle needs for more than 7 years. They offer fantastic service and are always willing to work with you to find the best offer. I recommend it 100%
I had a great experience I just went their for a recall and I end up fixing two more problem that was going on with my car I didn’t had to wait for to long and the associate was so friendly with me and the costumes service was great thank you again .
Very fast service of my vehicle. It was done when it was promised. Peter my service advisor was excellent.
Even after having a scheduled appointment which was at 4pm , My car wasn’t done till 640 pm .
If techicans find something that needs to be addressed they let you know right away and work with you to get it done great service
I was very pleased with the customer service and attentiveness I received. I am 100% satisfied with my car purchase and look forward to working with them in the future.
On May 19th, 2022 I traded in my 2020 Jeep Compass for a Toyota Tacoma 2022, the process was pretty straightforward thanks to Emmett Riddick. He was very kind and sweet, he helped me obtained better rates with a low monthly payment. If anyone buying a Toyota at Express Toyota, Emmett is the guy you should first deal with.
I had a great experience! It was my first car purchase! I'm very satisfied. I found out about this Dealership from my friend, Eric Kuperman, who was working in this place for a long time! I'd like to point out that Stephen, my Sales consultant, was very knowledgeable, attentive, patient, and helpful in many ways to make my experience very pleasant. I especially want to thank Robert Boch for his help with getting he right car for me and for running this business to satisfy the clients!
I felt like I was treated like a human being. I was able to discuss what I was looking for and they came back with several options that fit my budget and we worked towards a final deal. They did everything they said they were going to do and within the time frame that we discussed and I was very happy with my final deal and with my car
Every thing was as expected. The service was good and the car was repaired. I am happy with my experience.
Good experience. They had the car I wanted. I’m satisfied. I would buy from them again
One of the best dealership I've been too the staff are polite and are eager to help with the best deals there is
Jeff Luong helped get my Prius serviced and figured out the issue with the touchscreen. The team also got me to school and back with ease. Thanks again.
I enjoyed working with Josh but the wait time for the vehicle was longer than expected I understand it had nothing to with the dealership and I’m happy I finally have my new car!
Great job fast service very nice people. Thanks again. I like the options and location I hope to see you soon
I love it it was quick I’m a happy costumer I’ve been with them since 2000
Easy to make an appointment, friendly staff. We were told the wait was 30 mins and ended up being an hour but that seems typical for the end of the day.
Serious and responsible work, proactive, fully competent for their own work, dedicated to their work, willing to help others
I’m loving my new 2022 Corolla Hatchback XSE. Everyone that I interacted with at the dealership was fabulous. Extremely helpful and very friendly making this transaction as seamless as possible. From my salesman, Matt (Big Country), he kept me informed through the entire process to Erico V. , Steven Chung in finance. I’m very happy! Everyone went above and beyond. I truly appreciate the entire management and staff of this super dealership.
Very Easy Buying Experience, just as long as ones credit is good 🙂 blah blah blah blah
They treat me with respect and they are very nice with people over there A
Friendly and accommodating. Clean and relax atmosphere. All employees are very helpful from the time you check-in until you your service is complete.
Casey took very good care of us. He was friendly, respectful, allowed us to come to our own decisions, and did not use high-pressure tactics.
Best service ever!! Very friendly, very professional staff and always willing to answer questions or concerns that customers have
Great customer service, good snack bar, good waiting area. Good service work to the car
Went in for an oil change that was half off, It was a good experience.
Always helpful with scheduled appointment work is done without having to wait long Usually offers ride if needed.
Gentle sales from the beginning. Both the initial call and then meeting the salesperson we’re a breeze. Everything was explained to me and there was patience and ample time for me to ask questions.
Ever since I bought my 2011 Toyota Camry I have been briging it to Expressway for service. I like that the job gets done correctly and gauranteed if there's an after problem. I like the place so much when my son got a certificate for auto mechanic I suggested he apply there to further his enterest in cars. He works there todate! I also like being a loyal customer where I can get loyalty discounts and use them when I need them.
At the end there was no oral communication if everything went well, if they encountered any problem and fix it, etc…
They are effluent, knowledgeable when you ask questions. The waiting area is clean, and the are practicing social distancing
Joshua delivers on his promise, and he is passionate about delivering a great above average customer experience.
Great service whenever I go there. Friendly staff, I am always satisfied with my service. Thank you.
Josh greeted me right when I got to the dealership. The experience was great and I love doing business with expressway Toyota!
Kat Barkley and Manny were super helpful in the process! Highly recommend using expressway toyota in todays environment, especially since they aren’t charging a mark up that I’ve seen at other Toyota dealers in the south shore.
I have been working with Toyota almost three years, and the customer service has been fantastic.
They are very good at diagnostic and are good to work with for mechanical issues.
This dealership is very sincerely help the customers. They give profession advice and all staffs with smile and polite. Give an excellent job.
I was able to get an appointment quickly and at a convenient time. The worker explained everything that would be done and a rough estimate of time. I was sent a text asking if I wanted to have a couple of other things done before he proceeded. The car was ready in less than 3 hours and I’m very pleased with the job!
Es un diler donde ayudan mucho a la gente para poder sacar su carro yo lo recomiendo al 100 es uno de los mejores diler en Massachusetts
My entire experience was awesome! The pick up was my favorite part, of course! First impression is everything, even people that had nothing to do with my purchase were awesome!
A very good costumes service.. I recommended this place for my friends and my family .
Service was very good and quick. They had everything done that I asked for. And explained the results as well
The service is very good and the time is very short, it won't make me wait too long
Aeon King is a very hard worker, knowledgeable, and extremely patient! We loved and enjoyed working with him, he’s very understanding! I’m definitely referring him to my family and friends! Thank you King, you are the best!!
Worked with Ozzy the Great i was very pleased with his work an his knowledge.
That is not to bad. I hope they got to great sever s to ours
Employees are professional, polite, friendly, they treat customer well and they know what they’re doing. I already recommended some family, friends and I’ll continue to refer them.
Great fast service. Called and they took me right away. In by 930 out by 1230!
It was my first time going for maintenance and I was a little lost as to what to expect since this is my very first time owning my car. The technician noticed it was my first time and took his time to explain the process, outlining everything they were going to do and walking me through it step by step. They gave me a 90 min estimate for service which was approximate. The service was very professional and I appreciated the time he took to explain stuff to me.
Good customer service experience. Great service. I will definitely go back there for any of my service
They are very honest and transparent on issues with the car. Very efficient and knowledgable. Always very attentive and do not keep you waiting for so long. They also drop you at a location of your choice whitin reasonable miles while working on your car and pick you up when car is ready. I would recommend them anytime for their services. They give you best price.
The staff here are so friendly and extremely helpful. Fast and reliable service. Will definitely be returning!
Great service! Came in for an oil change and had a snack and coffee and they were done in no time. Very friendly staff and I’ll definitely be back in next time I need my car done!
I have been using them for years. They always meet my expectations. The place, is easy to navigate. They are always willing to help they customers. I love the car service.
Very painless purchase of a 2022 Tacoma… always receive good honest service. 15 year regular customer . The service department and sales are top notch. I have taken my 2007 Tacoma there since I bought it every 5000 miles , 163000 miles later it is in excellent condition .a testament to their service department
Everyone I dealt with at Expressway was super friendly and knowledgeable through the entire process. This is my second vehicle purchased through the dealership and I would not hesitate to go through them again for another.
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